Claude Edward Elkins Jr: From Railroad Brakeman to Executive Leadership at Norfolk Southern
Claude Edward Elkins Jr. is a powerful example of how dedication, discipline, and strategic thinking can transform an entry-level career into executive leadership. Best known as the Executive Vice President and Chief Commercial Officer (EVP & CCO) of Norfolk Southern, Elkins’ journey stands out in the American transportation and logistics industry. His career path—from working on the rails as a brakeman to shaping national freight strategies—makes his story both inspiring and instructive.
This article explores Claude Edward Elkins Jr.’s early life, education, career progression, leadership philosophy, achievements, and lasting influence on the railroad and logistics sector.
Who Is Claude Edward Elkins Jr?
Claude Edward Elkins Jr., often referred to as Ed Elkins Jr., is a senior executive at Norfolk Southern Corporation, one of the largest freight railroad companies in the United States. With more than three decades of experience, he has built a reputation as a leader who understands both frontline operations and high-level commercial strategy.
What makes Elkins unique is not just his executive title, but the fact that he started his career at the very bottom of railroad operations. His deep operational background gives him a rare perspective—one that blends hands-on experience with executive decision-making.
Early Life and Background
Claude Edward Elkins Jr. was raised in Southwest Virginia, a region known for its strong work ethic and deep ties to American industry and transportation. Growing up in this environment helped shape his values of discipline, perseverance, and responsibility.
Before beginning his railroad career, Elkins served in the United States Marine Corps. His time in the military played a critical role in shaping his leadership mindset. The Marines instilled in him a strong sense of accountability, teamwork, and respect for structured systems—qualities that later became central to his success in corporate leadership.
Education and Academic Foundation
Elkins’ educational journey reflects both versatility and strategic intent.
He earned a Bachelor’s degree in English, a field that strengthened his communication, analytical thinking, and leadership articulation skills. While not a traditional business degree, this background proved invaluable in negotiations, corporate messaging, and executive leadership.
Recognizing the importance of specialized knowledge, he later completed an MBA in Port and Maritime Economics, a program closely aligned with transportation, logistics, and global trade. This advanced education gave him a strong understanding of supply chains, freight economics, and commercial transportation systems.
In addition, Claude Edward Elkins Jr. completed executive education programs at prestigious institutions such as Harvard Business School and the University of Virginia’s Darden School of Business, further sharpening his strategic and leadership capabilities.
Starting at the Bottom: Early Railroad Career
Claude Edward Elkins Jr. joined Norfolk Southern in 1988, beginning his career as a Road Brakeman. This role involved physically demanding work, long hours, and a strong focus on safety—an experience that gave him firsthand knowledge of railroad operations.
Over the years, he worked in several operational positions, including:
- Conductor
- Locomotive Engineer
- Yardmaster
These early roles allowed Elkins to understand the daily challenges faced by railroad employees. He gained deep insight into operational safety, efficiency, teamwork, and the realities of freight transportation.
Unlike many executives who enter leadership through finance or consulting, Elkins earned his authority through experience. This background later became one of his greatest strengths as a leader.
Transition into Marketing and Commercial Strategy
After mastering operations, Claude Edward Elkins Jr. transitioned into intermodal marketing and commercial roles within Norfolk Southern. This move marked a turning point in his career.
Intermodal transportation—combining rail, truck, and port logistics—requires coordination, customer engagement, and strategic planning. In these roles, Elkins developed a strong understanding of:
- Customer needs
- Market competition
- Revenue growth strategies
- Supply chain optimization
This phase of his career allowed him to bridge the gap between operations and business strategy, a skill set that would later define his executive leadership.
Rising Through the Ranks at Norfolk Southern
Elkins’ ability to combine operational expertise with commercial insight led to rapid advancement.
In 2016, he was promoted to Group Vice President of Chemicals Marketing, where he oversaw one of the railroad’s most complex and regulated business segments. His responsibilities included safety compliance, customer relations, and revenue growth.
In 2018, he became Vice President of Industrial Products, expanding his oversight to include metals, construction materials, agriculture, and energy-related freight. These roles required balancing profitability with operational efficiency and regulatory requirements.
His success in these positions demonstrated his ability to manage large teams, complex logistics networks, and multi-billion-dollar revenue streams.
Executive Vice President & Chief Commercial Officer
In 2021, Claude Edward Elkins Jr. was appointed Executive Vice President and Chief Commercial Officer (EVP & CCO) of Norfolk Southern—one of the most influential roles within the company.
As CCO, he oversees critical commercial divisions, including:
- Intermodal transportation
- Automotive logistics
- Industrial products
- Real estate
- Field sales and customer logistics
In this role, Elkins is responsible for aligning Norfolk Southern’s commercial strategy with customer demand, operational capacity, and long-term growth objectives.
His leadership plays a key role in shaping how goods move across the eastern United States, impacting industries from manufacturing to retail.
Leadership Style and Philosophy
Claude Edward Elkins Jr.’s leadership philosophy is deeply influenced by his frontline experience and military background.
People-First Leadership
Having worked in physically demanding roles, Elkins understands the importance of employee safety, morale, and engagement. He is known for valuing input from employees at all levels.
Operational Empathy
Unlike leaders who rely solely on data, Elkins brings real-world operational understanding to executive decisions. This helps ensure that corporate strategies are practical and achievable.
Discipline and Accountability
His Marine Corps background instilled a strong sense of accountability and structure, which he applies to performance management and strategic execution.
Customer-Focused Strategy
As Chief Commercial Officer, Elkins emphasizes long-term customer relationships rather than short-term gains, ensuring sustainable growth.
Industry and Community Involvement
Beyond Norfolk Southern, Claude Edward Elkins Jr. is actively involved in industry and community leadership.
He serves in leadership or board roles with organizations such as:
- Georgia Chamber of Commerce (Vice Chair)
- National Association of Manufacturers
- TTX Company
- East Lake Foundation
These roles allow him to influence broader transportation, manufacturing, and economic development policies across the United States.
Major Achievements and Contributions
Throughout his career, Elkins has contributed to several key areas:
- Expansion of intermodal freight solutions
- Improved customer logistics integration
- Strengthening safety and compliance standards
- Enhancing Norfolk Southern’s competitive position
His work supports more efficient supply chains, reduced transportation costs, and improved sustainability through rail-based freight solutions.
Challenges and Lessons Learned
Like any executive leader, Claude Edward Elkins Jr. has faced significant challenges, including:
- Supply chain disruptions
- Regulatory pressures
- Market competition from trucking and shipping
- Economic fluctuations
His career demonstrates the importance of adaptability, continuous learning, and resilience in leadership. Elkins’ ability to navigate these challenges highlights why operational experience is so valuable at the executive level.
Legacy and Impact
Claude Edward Elkins Jr.’s legacy is defined by authentic leadership. His rise from brakeman to executive proves that long-term commitment, education, and adaptability can lead to extraordinary success.
For aspiring professionals, his story offers key lessons:
- Start anywhere, but learn everything
- Combine experience with education
- Respect frontline workers
- Lead with discipline and empathy
His influence continues to shape the future of freight transportation in the United States.
Frequently Asked Questions (FAQs)
What is Claude Edward Elkins Jr.’s current role?
He is the Executive Vice President and Chief Commercial Officer of Norfolk Southern Corporation.
Did Claude Edward Elkins Jr. start his career in operations?
Yes, he began as a road brakeman and worked multiple operational roles before entering executive leadership.
What is his educational background?
He holds a Bachelor’s degree in English and an MBA in Port and Maritime Economics, along with executive education from top business schools.
Why is Claude Edward Elkins Jr. notable?
His career progression from frontline railroad work to executive leadership is rare and highly respected within the transportation industry.
Conclusion
Claude Edward Elkins Jr. represents the ideal modern executive—someone who understands both the human and strategic sides of business. His journey from the rail yard to the boardroom is not only inspiring but also a blueprint for effective leadership in complex industries.
In an era where many executives lack operational grounding, Elkins stands out as a leader shaped by real experience, disciplined learning, and long-term vision.
